Terms & Conditions
Hughes Electrical Address;Hughes Electrical Direct, Internet Sales Dept, 259 Felixstowe Road, Ipswich, Suffolk, IP3 9BN
General
The following terms and conditions apply to all orders which are processed by Hughes Electrical Direct either online or by any other form of communication and form part of the contract between us.
Prices
All prices include VAT. No contract is created until we have accepted your order. In the event a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers we will not process your order and will instead alert you immediately to the actual price of the goods. You will then have the option to proceed at this updated price. We will only process any such order with your explicit authority.Delivery
Our aim is to deliver all goods ordered within 10 working days. We can only deliver to the British Mainland (British Mainland does not include Northern Ireland, Channel Islands or Isle of Man). If the product that you have selected is not available at the time of placing your order, and it is necessary for us to order directly from the Manufacturer, you will be contacted within 48 hrs. We will keep you updated with the progress of your order if the item is on back order. Prices quoted are subject to stock availability. It is your responsibility to check your goods upon delivery for shortages or damage and to make a note of such on the carriers consignment note when you sign for the goods. If the delivery is not completed on the agreed date as a result of no one being available at the delivery address a second delivery charge will be applied. If installation is selected on a domestic appliance this is for connection to adjacent and available services and will not include hard wiring.Recycling of electrical and electronic equipment
Customer Statement
The UK's Waste Electrical and Electronic Equipment (WEEE) Regulations require that all retailers of electrical goods assist in delivering a UK wide WEEE collection system and encourage consumers in the participation of recycling electronic equipment.
There are several different ways this can be done You may take the item to your local council site or you can contact your local council offices to arrange for a home collection of WEEE, there may be a small charge for home collections alternatively you can bring the item in to one of our stores. Please contact us and we will let you know the nearest location.
Electronic waste is one of the fastest growing waste streams and much of it can be recycled and resources recovered to make new consumer goods. All electrical items sold now carry the 'crossed out wheeled bin' symbol.
Do not place unwanted electrical goods into the normal domestic waste stream. Please contact us if you are unsure of what to do with unwanted electrical goods.
Products
Product images, descriptions and specifications are shown for guidance only; for example cabinet/case colours may vary, TV stands shown may differ from those supplied, remote control designs may vary during manufactures' production run etc. Some products may require set-up and/or assembly; for example TV's, videos and Hi-fi tuners may need manually tuning. TV stands/cabinet stands may need assembly. Washing machines need to have transit bolts removed etc.Payment
Payment will be taken at the time the order is placed. A contract between us is not formed until we have processed the transaction and started the dispatch process. We accept payment by most major credit and debit cards. We also accept payment by cheque and postal order. We use Equifax Cheque Services, a division of Equifax Plc, to guarantee any cheque .Guarantee
All products are supplied guaranteed for a minimum period of one year following the date of delivery.Complaints
Any complaints regarding the goods or services supplied should be made to the above address. All complaints will be responded to within 24hrs (during the working week).Sales & Service Working Hours
Our normal office hours are 9am - 4.30pm Monday's and 9am - 5.00pm Monday - Friday.Your Right to Cancel
You have the right to cancel your order within seven working days following the day after delivery and return the goods supplied to us for a full refund. You must notify us in writing during this period of your intention to cancel by either:
Letter to Hughes Direct, 259 Felixstowe Road , Ipswich , Suffolk , IP3 9BN
Email to sales@hughestv.co.uk
Should you wish to cancel your order, any goods supplied must be returned to Hughes Direct, Inspections Dept, 3 Fison Way, Thetford, Norfolk, IP24 1HT, at your own expense within 7 days of your notice to cancel. Providing the goods are returned with all accessories including any free gifts you will receive a full refund, within 30 days of giving us your notice to cancel. We are unable to accept back goods for a credit if they are unwanted gifts or non-faulty items 7 days after the delivery date.
We are able to arrange insured collection if requested. An indication of the costs are listed below;
DVD player/recorder, Hi-Fi system, Hi-Fi separates, Home Cinema £15
Radio, MP3, Camera, Camcorder, Headphones, Accessories £10
Televisions: 32" or Under £25, 37" or over £50
Stands for Televisions or Hi-Fi £25, Wall brackets £15
Cables and interconnects: £10
Large Kitchen Appliances: Laundry & Dishwashers, Refrigeration, Cookers £60
Small Appliances: Kettles, Toasters, Irons etc £10
Vacuum Cleaners, Microwaves £20
We are unable to accept back for refund the following product types unless they are faulty or were supplied as part of the main product purchase;
Unsealed blank video tapes, blank DVD discs and blank mini discs.
The following tariff applies to products returned missing the original factory packed accessories. The prices are for guidance, the actual price may vary.
Remote Control - £40 to £80
Instruction book - £5 to £15
Lead - £5 to £30
SD card, Memory Stick etc - £5 to £100
Mains adaptor / Charger - £30 to £50
Rechargeable battery - £30 to £50
Television stand - £45 to £250
