Our Service Pledge
Hughes Electrical has always put its customers' service requirements first. We are qualified to repair nearly all brands of electrical products and employ over 100 engineers who do just that.
We want you to come back and shop with us again and again and we know that you will only do so if you are happy with both our prices and service.
Our pledge is to provide our Internet customers with an after-sales service which is as good as that enjoyed by the customers of our 34 high street stores, and to pay as much attention to your requirements after your purchase as we do before.
Product Guarantee
All of our goods are supplied with a minimum of a 12 months parts and labour guarantee starting from the day of delivery.
In the event of a fault within the guarantee period
In event of a fault we recommend that you initially consult the instruction manual which is provided with your product, there is normally a frequently asked questions section at the back of the manual which often resolves what was thought to be a problem.
If the fault persists and the product was purchased from one of our shops, please call your nearest service centre for attention - contact details can be found here.
If the fault persists and the product was bought online, please click here for more information and advice.
If this fault is within 28 days of purchase we will either arrange to collect the goods and exchange them, or if you would prefer issue you with a full refund.
If the fault is after 28 days of purchase but before the expiry of the guarantee, we will, at our discretion, either collect the item from your house for inspection and if necessary carry out a repair at our service centre within a reasonable time scale or we will instruct an engineer to inspect and repair the item in your house.
It is your responsibility to pack the goods adequately for our collection as Hughes Electrical will not accept any responsibility for damage caused by inadequate packaging.
It is important to note that if Hughes Electrical incurs a charge for service or carriage for an item that is not faulty then we reserve the right to charge this amount to you.
In the event of a fault outside the guarantee period
If the fault occurs after the expiry of the manufacturer's or extended guarantee then we will offer you a chargeable repair service.
We recommend that you consult the instruction book provided with your product and pay particular attention to the Frequently Asked Questions in the back.
Portable items and LCD televisions up to 40 inch will be collected for repair in our workshops. It is your responsibility to ensure adequate packaging of these items as Hughes Electrical will not accept any responsibility for damage to the product while it is in transit.
Major kitchen appliances and 40 inch plus televisions will be repaired by our agent in your house. If you live outside East Anglia, we will notify you of a suitable agent who will undertake the repair to your direct instructions. If you live within East Anglia then we will undertake the repair ourselves.
Statutory Rights
Please note that our service pledge does not affect your statutory rights.
